FAQs
1. Are Halysian Care products safe for all skin types?
Yes. Our products are formulated to suit all skin types. However, we always recommend performing a patch test before full application.
2. Are your products dermatologically tested?
Our formulations are developed with carefully selected ingredients. Individual skin responses may vary, so a patch test is advised.
3. Are Halysian Care products suitable for sensitive skin?
Yes, our products contain soothing and barrier-supporting ingredients. If you have highly sensitive skin, consult a dermatologist before use.
4. How long does delivery take?
• Karachi: 2–5 working days
• Other cities: 2–7working days
• Delivery timelines may vary for remote areas.
5. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across Pakistan.
6. How can I track my order?
Once your order is dispatched, you will receive a tracking ID via SMS or WhatsApp.
7. Can I cancel my order?
Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.
8. Do you accept returns or refunds?
Due to hygiene reasons, skincare products are non-returnable and non-refundable, except in cases where:
• The product is damaged
• The wrong item is delivered
Claims must be reported within 24 hours of delivery with proper evidence.
9. What if I refuse or miss my delivery?
If an order is refused or the customer is unavailable, the parcel will be returned.
Re-dispatch may require advance payment, and courier charges may apply.
10. Can I exchange a product?
Exchanges are only possible for damaged or incorrect items, subject to verification.
11. How should I store my skincare products?
Store in a cool, dry place, away from direct sunlight and heat.
12. Are your products tested on animals?
No. Halysian Care does not test on animals.
13. Are Halysian Care products safe during pregnancy?
If you are pregnant or breastfeeding, we recommend consulting your doctor before use.
14. How can I contact customer support?
You can reach us via:
📧 Email: support@halysiancare.com
📱 WhatsApp: 0337-1678222
15. Do you offer discounts or promotions?
Yes. Follow us on social media to stay updated on offers.