Terms and conditions
Welcome to Halysian Care. By accessing or using our website and placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully.
1. General
• Halysian Care is an ecommerce skincare brand operating in Pakistan.
• These Terms & Conditions apply to all visitors, users, and customers of our website.
• We reserve the right to update or change these terms at any time without prior notice.
2. Product Information
• We strive to display accurate product descriptions, images, and ingredients.
• Product results may vary depending on individual skin type and usage.
• Our products are for external use only and not intended to diagnose, treat, cure, or prevent any medical condition.
3. Pricing & Payment
• All prices are listed in PKR (Pakistani Rupees).
• Prices are subject to change without prior notice.
• Payment methods may include:
◦ Cash on Delivery (COD)
◦ Online payments via approved payment gateways
•
• In case of pricing or typographical errors, Halysian Care reserves the right to cancel the order.
4. Order Acceptance & Cancellation
• Orders are confirmed once verified and dispatched.
• We reserve the right to cancel or refuse any order due to:
◦ Incorrect or incomplete information
◦ Unavailability of products
◦ Suspicious or fraudulent activity
•
• Customers may request cancellation before dispatch only.
5. Shipping & Delivery
• All orders are shipped via third-party courier partners.
• Delivery timelines are estimated and may vary due to courier or operational delays.
• Halysian Care is not responsible for delays caused by courier issues, strikes, weather, or remote area restrictions.
• Please review our full shipping policy for details.
6. Returns, Refunds & Exchanges
• Due to hygiene reasons, skincare products are non-returnable and non-refundable, except in cases of:
◦ Damaged products
◦ Incorrect items delivered
•
• Claims must be reported within 24 hours of delivery with proper evidence (images/unboxing video).
• Refunds (if applicable) will be processed to the original payment method.
• Please review our full return and refund policy for details.
7. Cash on Delivery (COD) Orders
• Customers must ensure availability at the delivery address.
• Refused or undelivered COD orders may result in:
◦ Account restriction
◦ Requirement of advance payment for future orders
•
• Repeated order refusals may lead to permanent order blocking.
8. Intellectual Property
• All content on this website, including text, images, logos, designs, and product names, is the property of Halysian Care.
• Unauthorized use, reproduction, or copying is strictly prohibited.
9. User Accounts
To access certain features, you may create an account. You are responsible for maintaining the confidentiality of your account and for any activity under it. We reserve the right to suspend or terminate accounts at our discretion.
10. Privacy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data.
11. Third-Party Links
This website may contain links to third-party websites. Halysian is not responsible for the content, privacy policies, or practices of any third-party services.
12. Limitation of Liability
• Halysian Care shall not be liable for any indirect, incidental, or consequential damages arising from product use.
• Users are advised to perform a patch test before using any product.
13. User Responsibilities
• Customers agree to provide accurate and complete information while placing an order.
• Misuse of the website or fraudulent activities may result in legal action.
14. Modifications to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page with the revised date. Continued use of the website after changes means you accept the new Terms.
15. Contact Information
For any questions regarding these Terms & Conditions, please contact us at:
📧 Email: support@halysiancare.com
📱 WhatsApp: 0337-1678222