Refund Policy

Refunds are only applicable under limited circumstances.

Prepaid Orders

• Refunds are processed only if a damaged or incorrect item
is verified.
• Approved refunds are issued to the original payment
method.
• Processing time: 7–10 working days.

Cash on Delivery (COD) Orders

• No cash refunds are provided for COD orders.
• Approved cases will be handled through product
replacement only.

Refused or Undelivered Orders

If an order is refused or marked undelivered:
• The parcel will be returned via courier (RTO).
• Forward and return shipping charges may be deducted.
• Re-dispatch requires advance payment.

SALE ITEMS

Please note that we do not offer any refund or exchange on sale items.
Halysian care reserves the right to decline any return or exchange request that do not
comply with our stated guidelines. If you have any questions or need further assistance
regarding our return and exchange policy, please reach out to our customer service team
at support@halysiancare.com
 or 0337-1678222