Refund Policy

At Halysian, we strive to ensure every product you receive brings you closer to radiant, healthy skin. Your satisfaction is our top priority, and we are committed to resolving any concerns you may have with care and efficiency.

Eligibility for Refunds

Refunds are available for items that are unused, unopened, and returned in their original packaging. To maintain the highest standards of hygiene and product safety, we are unable to offer refunds on any product that has been opened or used. Refund requests must be initiated within fourteen days of receiving your order.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us within forty-eight hours of delivery. We may request supporting images to assess the issue and ensure a quick and appropriate resolution. Once verified, we will either send a replacement or provide a full refund, depending on your preference.

How to Request a Refund

To initiate a refund, simply email our support team at care@halysian.com with your order details and reason for the request. We will review your submission with attention and respond within two to three business days with the next steps. Our goal is to make the process as seamless as possible for you.

Refund Method

Approved refunds will be issued to your original method of payment. Depending on your bank or credit card provider, it may take five to ten business days for the funds to appear in your account. We appreciate your patience during this processing time.

Non-Refundable Items

Please note that we do not offer refunds on final sale items, promotional products marked as non-refundable, or digital gift cards. Any product that has been opened or used cannot be returned, unless it is proven to be faulty upon arrival.

Exchanges

At this time, we do not offer direct exchanges. If you wish to receive a different item, we recommend initiating a refund for the original product (if eligible) and placing a new order through our website.

Need Help?

We understand that skincare is personal, and we are here to support you every step of the way. If you have any questions about your order or our refund process, please don’t hesitate to reach out to us at care@halysian.com. Our team is ready to assist you with warmth and care.