Refund policy

Return & Refund Policy

At Halysian Care, customer satisfaction is important to us. Due to the hygienic and sensitive nature of skincare products, we maintain a strict Return & Refund Policy to ensure product safety and quality.

Eligible Returns

Returns are accepted only if:

  • You receive a damaged product.

  • You receive the wrong item.

To qualify for a return:

  • The item must be sealed, unused, and in its original packaging.

  • You must contact us within 24 hours of receiving your order.

  • You must provide clear photos and/or an unboxing video as proof. Claims without sufficient evidence may not be accepted.

Non-Returnable & Non-Refundable Items

Returns, refunds, or exchanges will not be accepted in the following cases:

  • Change of mind.

  • Skin reactions or personal suitability concerns.

  • Opened, used, or tampered products.

  • Incorrect shipping address provided by the customer.

  • Customer unavailable at the time of delivery.

  • Orders refused at delivery.

  • Sale or discounted items.

How to Request a Return

To request a return, please contact us within 24 hours of delivery.

WhatsApp: 0337-1678222
Email: support@halysiancare.com

Please include:

  • Full name

  • Contact number

  • Order number

  • Item(s) being returned

  • Reason for the request

  • Clear photos and/or an unboxing video

Refund & Replacement Policy

Prepaid Orders

Refunds are available only for verified cases where the customer receives a damaged or incorrect product.

  • Approved refunds will be processed to the original payment method.

  • Refund processing may take 7–10 business days after approval.

Cash on Delivery (COD) Orders

  • Cash refunds are not available for COD orders.

  • Approved claims will be resolved through a product replacement only.

Return Process

Once your claim is reviewed and approved:

  • A replacement product will be dispatched, or

  • A refund (for eligible prepaid orders only) will be processed.

  • Shipping charges for verified errors made by Halysian Care will be covered by us.

Halysian Care reserves the right to refuse any return, replacement, or refund request if the returned product is found to be opened, used, damaged after delivery, or does not meet the eligibility requirements stated above.

Refused or Undelivered Orders

If an order is:

  • Refused by the customer, or

  • Returned by the courier due to customer unavailability or an incorrect address,

the parcel will be returned to us (Return to Origin).

In such cases:

  • Forward and return shipping charges may be deducted.

  • Re-dispatch of the order will require advance payment of applicable shipping charges.

Lost Orders

If your tracking information shows the order as delivered but you have not received it:

  • Please first contact the courier company using your tracking number.

  • If you still need assistance, contact us at support@halysiancare.com or WhatsApp 0337-1678222.

Important Information

  • Please ensure your shipping address and contact details are accurate before placing your order.

  • Halysian Care is not responsible for delays caused by courier services, weather conditions, strikes, public holidays, or deliveries to remote locations.

If you have any questions regarding this Return & Refund Policy, please contact our customer support team at support@halysiancare.com or WhatsApp 0337-1678222.